Questions & Answers
PAYMENTS
What forms of payment do you accept?
We accept all the major credit cards. Prices are in United States dollars.
CLOTHING & PRINTING
Are there any special washing instructions for your products?
We recommend that you wash our products inside-out in cold water with like colors. Do not iron over the designs. Tumble dry on a low setting or hang dry for best results. Please refer to the washing instructions printed on each shirt’s label.
What kind of garments do you print on?
Most of our tees are printed on 100% preshrunk combed ringspun cotton but check the “Fabric” section for details, of the product you wish to purchase.
Do you have size charts?
To be sure of fit check the size specification on each product page.
What printing methods do you use?
We use Direct To Garment Printing (DTG) to ensure a quality print using clean and safe water-based inks. This printing process prints the design where the inks attach directly to the fibers, with a superb hand that almost feels like part of the fabric.
ORDERS
Can orders be done over the phone?
Unfortunately, we do not process any orders by phone. All orders must be placed directly on our online website.
How long will my order take to process?
Orders are made to order, meaning your order will go to print within 2 – 7 business days of purchase. You can check the order status from your account page at any time.
Can I cancel an order?
Orders can be canceled at any time before processing. Once the order is being processed, cancellation is not possible. To cancel an order, immediately email support@ackeeology.com
What is your return/exchange policy?
At this time we, unfortunately, cannot accept returns but we do accept exchanges. We thank you for your patience as we work on providing a better return/exchange policy.
What to do if my purchase doesn’t arrive or arrives in damaged condition?
In the event that you don’t receive your purchase, first, check your order confirmation to make sure the shipping address was entered correctly; if the shipping address is correct, email us at support@ackeeology.com. If your item arrives damaged, email us with photos of the item.
Do you take custom orders?
We are unable to make custom pieces for individuals, however, can accommodate special projects with larger quantities. Contact orders@ackeeology.com for more information.
OTHER STUFF
Where can I purchase your products?
Currently, only on this site.
What if I’m experiencing issues with your website?
If you are having trouble checking out or other website issues please email us at support@ackeeology.com. We will respond to you as quickly as possible. Make sure your browser is up to date before contacting ACKEEOLOGY.
Press inquiries?
For all press inquiries, please contact info@ackeeology.com
Do you still have a question? We’d love to hear: write to info@ackeeology.com
